Translations:Вступ до роботи з системою HMS/2/en

The "HMS Servio" system (hereinafter referred to as the System) is a hotel management system or other business entity that provides temporary accommodation services (for example, a guest house). It is designed for:

• automation of the guest check-in process;
• management of the room inventory;
• management of the staff;
• automation of document flow.

Choosing a hotel to work with

Depending on the configuration, the System version can be local or networked. The local version allows working with one hotel. With the networked version, the user can choose a hotel. The list of hotels available for selection by the user depends on the rights granted to the user and the activity status set for each hotel. Choosing a hotel to work with is done in the user authorization window before registration or in the top row of the state after user registration. To view information about all hotels, select "All." If all hotels are selected for work, then when performing certain operations, such as booking or checking in, a message will appear suggesting to select a specific hotel where the guest should be booked or checked in. Access to hotels is configured in the registration record by setting flags next to the names of the required hotels.

Functional capabilities

The following functional capabilities are provided by the System:

• Hotel room reservations;
• Guest check-in and check-out;
• Formation of lists of tariffs and services, exchange rates, and other directories;
• Adding information about events taking place on the hotel premises;
• Service pricing, creating and configuring price lists (including automatic service charges) and special tariffs;
• Allocation of funds between guest accounts and the hotel enterprise;
• Assignment and optimization of tasks for housekeepers in cleaning rooms, including taking into account the time spent by housekeepers moving between floors and hotel buildings;
• Registration of lost and returned items to guests;
• Exchange of messages between registered System users;
• Assignment of tasks for personnel of various directions with tracking of their progress and sending messages to task participants;
• Integration with the LP Servio loyalty program;
• Integration with restaurant systems;
• Integration with external booking systems;
• Data exchange (uploading and downloading) with "1C: Accounting" and "1C: Trade and Warehouse" programs;
• Administration.